As part of running our business, and providing courses, DDE & DDE+ (Drink Driver Education) sometimes needs to collect, maintain and use personal data about you. That will normally be if you are a current, past or prospective client who has been or will be going on one of our courses.
Just so you know, the legal basis that we have to process your data falls into the following areas: Firstly, where we have a legal obligation; if you are attending one of our court-appointed courses we have a legal obligation to process personal data related to your conviction. Secondly, if we have a legitimate reason – for example, you have asked us for information which requires a response.
Any personal information you give us, either on this website (for example, via a contact form), via email or direct mail, phone contact or direct contact with the company in person will never be sold, rented or made public without your consent.
We take your privacy seriously. We will only use your information for the legal basis with which we hold it. Sometimes, to do that we might need to pass information on to a third party (for example reporting back to the courts on completion of a course). When we do, we will use safe, reliable, GDPR compliant methods. We will not ever pass your personal details anywhere else.
We may collect the following details from you:
1. Contact, course, and legal information
2. Site visits tracking
We sometimes collect visitor behaviour on our website. This data tells us which pages are visited, the sorts of searches that are used to find out what people do on the site when they are there. It does not tell us anything personal about the people visiting the site, just what they do.
If you want to know more about cookies, visit www.aboutcookies.org or www.allaboutcookies.org.
We may use the data to improve our website based on what we see of visitors’ activity.
3. Contact by form or email
If you email us, either using a website contact form or by sending a direct email, we will get that information in an email. That data is not stored on our website.
We may keep a record of contacts (such as emails that have been sent and received), but again we will not use the details for anything other than the relevant legal reasons stated.
What we do with that information
Where appropriate, we will use the information we keep about you to:
1. carry out our legal obligations, specifically:
a. internal record keeping and to provide you with a service
b. to compile statistical information for the DfT, DVSA or JAUPT
c. to provide either a Certificate of your course completion or Notice of Non-Completion
d. to provide evidence for JAUPT audits
e. to defend our case against a chargeback made in respect of a debit or credit card payment
2. respond to requests that you have made.
If you email, write to or phone us and we need to store your details for any of the legal bases explained, we will store it securely on company computers. We also store some details on paper records, and when we do so, they are stored in a locked secure location.
We are committed to ensuring that all your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect about you.
We do not hold your information any longer than is necessary for our legal obligations. In the case of court-appointed courses, all records, both electronic and physical are destroyed 24 months from your 'completion date', as designated by the Court and/or shown on our letters/receipts.
You have a number of rights including the right to request a copy of the information that is held about you. If you’d to know what information is held, please contact us, using the form below on this website, and we will reply to you by email. Legally that is within one working month, but we will aim to reply as soon as we can. We want to make sure that your personal information is accurate and up to date. So, once you have any information, you can ask us to correct or remove anything you think is wrong. For a full list of your rights, have a look at the ICO Website.
We will normally be happy to help at no charge, however where requests are manifestly unfounded, excessive, or repetitive after an initial, responded to, request, we may charge an admin fee to cover the time taken to fulfil the request.
The designated data controller for Drink Driver Education is Roger Singer. You may contact Roger by using the form below.
We will report any unlawful breaches of data held by us to the ICO as required (https://ico.org.uk/for-organisations/report-a-breach/personal-data-breach/) within 72 hours of becoming aware of a breach taking place if it is apparent that personal data stored in an identifiable manner has been stolen.
All traffic (transferral of files) between this website and your web browser is encrypted and delivered over HTTPS.